Welcome to The Rose Garden Vibez LLC!! As you embark on your self healing journey we ask that you read through our Terms and Conditions. For purposes of this agreement, “Service” refers to Coaching as here covers Professional Empowerment Life Coaching, Holistic Life Coach, and Yoga Therapy. The terms “I” “we,” “us,” and “our” refer to the Company. “You”, “The Client”, and “The Rose Garden Family” refers to you, as a user of our Site or our Service.
All Coaching Services, communication, and interaction delivered by myself; Nikki Ewing and The Rose Garden Vibez LLC is meant to help you identify the areas in your life and in your thinking that do not serve your highest and may be preventing you from the best version of yourself and moving forward.
By signing this agreement you are acknowledging that you understand the difference between Coach, Counseling, and Consulting. Myself and The Rose Garden Vibez believe coaching is meant to move The Rose Garden Family past emotional, mental, and spiritual blocks in a way that empowers you to regain person power. You will be working with us to achieve the goals you set out to accomplish.
The following Terms and Conditions apply when you sign a Coaching Agreement with The Rose Garden Vibez LL or paying any amount to your Rose Garden Vibez Coach, you agree to abide by the terms and conditions as set out below.
TERMS AND CONDITIONS
All Coaching Sessions are scheduled in advance by mutual agreement between Nikki and The Client. Sessions can be booked up to 3 months in advance. Nikki will recommend the frequency of Coaching Sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The length and consistency of Coaching Sessions will be agreed upon at the start of Coaching between Nikki and the client, and confirmed by Nikki through email or over the phone. Where no specific number is agreed sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), The Rose Garden Vibez LLC agrees to provide the service listed below in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first Coaching Session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Lorrayn to discuss any concerns and see if they can be resolved before the first Coaching Session. Participation by any individual in the first Coaching Session constitutes acceptance of these terms and conditions.
If for any reason you cannot attend a scheduled Coaching Session you are fully responsible for informing Nikki and arranging an appointment at least 48 hours in advance, otherwise the session will be deemed forfeit. You are responsible for rescheduling via phone or contact (and receive reply) via email. You may be subjected to a no show fee in the client fails to inform Nikki within 48 hours to reschedule.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission. You, of course are free to discuss the coaching relationship with anyone at anytime. Understand we are required by law to release information if necessary to prevent harm of the client or someone else.
FORMAT OF SESSIONS
Face to face (venue by mutual agreement), via Facetime or Duo (client calls coach); telephone coaching sessions (client calls coach); or other mutually agreed formats. Unless otherwise agreed, for Facetime/Duo and telephone sessions the client is responsible for telephoning Nikki at agreed times. Nikki is responsible for ensuring that she is available for consultation at agreed times.
The length of each session is as agreed between Nikki and the client before coaching sessions begins. And is also listed in detail on the website.
DATES AND TIMES OF SESSIONS
The date and time of the first session and any other session(s) will be agreed between Nikki and the client by phone or email and confirmed by Nikki via email, phone call, or text message.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Session Arrangements”.
TASKING / RESPONSIBILITY
Tasks are assigned to assist in becoming the change you want to see. In turn aiding you in achieving your desired goals. Nikki will also seek to empower the client to shift their perspective of life or level of business success as a means to improve the quality. Invaluable results can be achieved when clients create a clear plan and become committed. The client has sole responsibility in making important decisions in their life or business. The Rose Garden Vibez LLC and Nikki Ewing has zero liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
The Rose Garden Family may receive tasks or exercises to complete in between sessions. The clients are encouraged to complete the assignments given by Nikki. However, there is no obligation on the client to complete these items of ‘homework’. It is acknowledge that not doing so may slow the client’s progress in gaining or achieve the goals that have been put in motion in regards to life or achieving desired business or personal outcomes.
The client may contact Nikki by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).There is no extra charge for brief “catch up calls” between your Coaching Sessions, whether to discuss an issue or concern or share something great! Your Coach provides this free additional service to give your superior value and results. However, additional coaching can also be provided between sessions but there will be an additional charge for this. Nikki will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
All notice of cancellation must be in writing and delivered by email to firstname.lastname@example.org. Cancellation be put in place on the date in which the cancellation is received by The Rose Garden. Nikki can decide to terminate the service to the client in extreme circumstances, such as illness, unavailability due to bereavement or other commitments, inappropriate behaviour by the client, and actual or potential conflict of interest. Refunds, credits, and transfers are not obtainable for no shows.
If for any reason a client needs to rearrange a coaching session please provide at least 48 hours notice. A refund will not be issues to clients for unused coaching sessions unless 48 hours notice has been given. The Rose Garden Vibez LLC reserves the right change, modify or cancel any programs as deemed necessary.If Nikki may need to rearrange a coaching session. In those instances she will also give the client 48 hours notice where practical. Any changes that are made will be in consultation and mutual agreement with the client
When a client pays for a session(s) in advance they must have the coaching session(s) that they have paid for within 3 months of the payment or their fee is forfeited.
Nikki may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except when Nikki notifies the client in writing by e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
Fees can be paid online by debit or credit card using the Square payments systems, by check, by bank transfer, or cash. When receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). When payment has not been received in advance of a coaching session Nikki is not required to provide the session.
Where payment is required on receipt of invoice rather than in advance, a fee may be enforced for late payment.
In accordance to Nikki current per session fees, fees for a program of sessions, and/or any other such fees shall be notified to the client and come to a mutual agreement. Nikki will confirm the fees in writing or by email. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.
VARIATION OF TERMS AND CONDITIONS
If or When an Initial Number of Sessions is agreed upon, any changes to these terms and conditions intended to take effect after the conclusion of those Initial Number of Sessions. Those changes will only take effect if agreed by both Nikki and the client as well as confirmed by Nikki in writing by email. In other cases, Nikki may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If after the receipt of such notification of change no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Nikki.
You understand that all action taken is performed voluntarily and is your own responsibility. Clients should seek independent professional advice before undertaking any physical, business or investment actions. The client understands Coaching does not prescribe drugs of any kind and should seek medical advice before indulging.
By entering into a Coaching Agreement either through signing a Coaching Agreement with The Rose Garden Vibez or paying any amount to Nikki, you agree to abide by the terms and conditions as set out above.
Feedback about the service is welcomed and can be given during a coaching session or by writing to The Rose Garden Vibez LLC via email.